Contact: Brandi Bordelon
Phone: (504) 988-1342
E-mail: trdirect@tulane.edu

Have you ever found yourself in a conflict, either professional or personal, with no idea how to get out of it without simply surrendering or fighting back?  Just how is it that conflict seems to arise so often? 
With all the attention that "win-win" approaches get these days, is collaboration always the best to resolve differences?  Is there an element that is common to both collaborating with partners and resolving differences with them?

Objectives:

• Describe the common connection between collaboration and conflict resolution.
• Describe how acting out of what we know can create conflict or deter collaboration.
• Identify multiple communications issues that support collaboration and conflict resolution.
• Identify when collaboration is appropriate for use in resolving conflict, and when it is not.
• Identify other options for use in resolving conflict and when to use them.
• Describe how collaboration is integral to the emerging paradigm for public health practice.

Delivery Modality:

Online course composed of nine modules.

Intended Audience/Level of Training:

Aware

Course Length:

2 hours. You have 7 weeks from the day you enroll to finish this course. This course is self-paced

Costs:

Free

Continuing Education Units (CEU):

N/A

Competency:

Conflict Management 2.2 and 2.3.  Demonstrate confidence in a conflict situation by focusing on the issues, not the conflict.  Effectively resolve internal employees and/or organizational conflicts through use of conflict management techniques.